Information about your delivery

Delivery will be done by our self to give it a personal touch and to assure quality delivery but it's possible that we need to use a third party delivery company based in Cyprus. It’s the responsibility of the buyer to supply us with correct address details and phone number of recipient. The Delivery company might decline the order if no phone number of recipient is included in the order details.


Places where we deliver

We deliver only to the following places in Cyprus:

- Famagusta Area (Ayia Napa, Paralimni, Protaras, etc.)
- Larnaca Area
- Nicosia (not to the Mountains Area)
- Limassol (not to the Mountains Area)
- Paphos (not to Coral Bay and further)


When to place your order

If you make your order before 12:00 it will be delivered the following day. Delivery can only take place on Monday until Saturday. When you place an order before 12:00 on a Saturday it will be delivered on Monday.

For example: if you want the delivery take place on Saturday, you have to place the order before 12:00 Friday. (If you see you are too late with placing the order please phone us on 99-409739 and we can see what we can do).

Off-course it's always better to order a few days before so you can be sure that your order is ready on the day you need it.

If you want to order balloons for a present for somebody else, we can deliver it to any address (to the above places) you tell us. We will also add a card with the text you want. This is very good for new born baby, birthdays or just to surprise somebody.

We are not responsible for any damage or breaking of balloons after the recipient received the order. Balloons can pop during transport. By big damage or breaking of 3 or more balloons you can contact us for a refund or resend of the order.


Delivery costs

The delivery costs vary per product, delivery address and total order amount. The delivery costs will be displayed during the checkout proces.


Refund policy cancellation

Refund for cancelled orders are according to the following rules:

Full refund

Cancellation of order 48 hours or longer before delivery date

50% refund

Cancellation of order between 24 and 48 hours before delivery date

No refund

Cancellation on delivery date

Delivery options

We offer the following delivery options. On the product page you can see which options are available for the specific product.

- Delivery to any address - €6.00

Delivery will take place to any address in a city. This can be a house, apartment, office or any other place as long as it is in a Cyprus City.

- Delivery to a courier office - €4.00

You prefer to pick the order yourself from a courier office. Select this option in the checkout and tell us the courier office where you want to pick up the order.

- VIP delivery - €15 to a city or €20 to a village

Doro.cy VIP delivery is our unique delivery service where we personally will deliver the order and you can experience the delivery yourself with live streaming. Another option is to send us a video and we will show it when we deliver the order. Please read below for more info on VIP delivery.

VIP Delivery

VIP Delivery is our top of the notch delivery service where you can expect personal delivery and streaming service of the recipient receiving the package. 

When you buy a gift for somebody you need to wait until this person calls you after receiving the gift and you totally miss the excitement and surprising face when somebody receives a present. We will bring this feeling to you and at the delivery you can be with us to watch it all.

What’s included in our VIP delivery service?

Personal delivery by the Owner of Doro who can assure delivery of happiness
- Updates during the delivery day of the delivery actions (1 hour notice before delivery, 10 minutes notice before delivery, notice of delivery succeeded)
- Streaming on skype, whatsapp, viber, etc. when delivery will take place, so you can see the surprising face of the recipient and have a chance to congratulate him/her in person.
- If streaming is not possible you can send us a video of your birthday wishes which we will show to the recipient before receiving the present.
- Adding of extra balloons with a basket order to make it even more special.
- Delivery to any city or village in Cyprus


What does it cost?

The price of VIP Delivery is 15 euro for any city and 20 euro for any village


How can I order VIP delivery?

VIP delivery is not available in all products but we made it easy for you to show the special VIP delivery icon and have this text in this tab. Choose VIP delivery at checkout and we will be happy to deliver this amazing service.

Terms and conditions for VIP Delivery

- VIP delivery is not available on all products. Only the products with the VIP icon and VIP delivery tab on the product page are valid for VIP delivery
- Doro.cy cannot guarantee that streaming can take place. We don’t offer a money back guarantee in case the recipient doesn’t want to participate in the streaming or video activity.